This policy applies to your use of the Service as a Renter. For the purposes of this guide, a vehicle means any vehicle you rent through the service.
By renting with us, you agree to the following terms:
Proper Care and Rental Procedures
Personal Use Only
Vehicles may only be rented for personal use. You agree not rent a Vehicle to carry passengers for hire or property for hire without the permission of Cosmic and/or vehicles listed as “Available for Commercial Use”.
You agree not to engage in competitive driving or racing; carry passengers or anything else in excess of the capacity of the Vehicle; use the Vehicle to push, propel, or tow another Vehicle, trailer, or any other thing; engage in illegal or dangerous activities; or otherwise use the Vehicle in a manner aside from its intended use for transportation. You agree to drive and park with reasonable care, keep the Vehicle clean, and return it on time.
We encourage you to return the Vehicle in better condition than at the start of your Rental. You understand and agree that you must return the Vehicle in at least the same condition as at the start of your Rental. You further understand and agree that returning a Vehicle in an unclean state, such as with excessive dirt or mess, may result in charges outlined in our Fee and Commission Schedule.
Secure the Vehicle
You must lock and secure the Vehicle at the end of your Rental. You agree and understand that failure to do so may result in charges outlined in our Fee and Commission Schedule, including any resulting costs arising out of your failure to secure the Vehicle.
Global Usage and Policies
You may use Cosmic for renting vehicles in any market and city that we have vehicles or devices for rent. You cannot take Cosmic vehicles to other countries outside of the country you started the rental.
No Illegal or Illicit Activities
You may not carry out a crime or participate in any other illegal activity while operating a Vehicle.
Normal Operation Only
You may not use a Vehicle for any negligent use where the intent is abusive or abnormal for its operation.
Authorized Riders Only
You agree that you have reviewed and meet our Eligibility Requirements prior to each Rental (an “Authorized Rider”). You understand and agree that, should you permit someone else to operate a Vehicle during a Rental on your account, such person has independently reviewed and meets our Eligibility Criteria and would be considered an Authorized Rider at the time of the Rental. If such person does not meet the requirement for an Authorized Rider and is found to be operating a Vehicle during your Rental, you may be fined in accordance with our Fee and Commission Schedule. Further, you understand and agree that you are solely responsible for any damage, loss, claim, and liability arising from actions taken by such person. For the avoidance of doubt, our insurance policy will not cover such person unless they are an Authorized Rider at the time of your Rental.
Document All Damage
You understand and agree that you may be liable for any damage that you fail to report before driving the Vehicle, at the discretion of Cosmic.
Traffic Tickets and Moving Violations
You understand and agree that you are solely liable for traffic tickets, moving violations, and any other traffic violations that occur during your Rental, including all resulting fees. You understand and agree that Cosmic or its agents may choose to challenge, settle, or assign to you violations that occur during your Rental; and you authorize Cosmic or its agents to release information relating to your account to any government agency or court necessary to settle such claims.
Parking Tickets and Street Parking
You understand and agree that you are solely liable for parking tickets and citations that are incurred during your Rental, including all resulting costs such as towing, impound, retrieval, and administrative charges. You agree to pay these fees in a timely manner and to comply with all legal obligations that arise from such violations. If you street park a Vehicle at the end of your Rental, you understand and agree that you will park such Vehicle on the street legally and in compliance with all public ordinances and private bylaws, including curbing of the Vehicle wheels as required, in an spot that is legal, unrestricted, and not subject to ticketing, towing, impound, or citation for at least 24 hours (the “24-hour Period”) to allow for the Owner to take back possession of the such Vehicle. You further understand and agree that for the 24-hour Period, you are solely liable for all tickets and citations, including all resulting costs such as towing, impound, retrieval, and administrative charges. You understand and agree that Cosmic or its agents may choose to challenge, settle, or assign to you tickets and citations that occur during your Rental or the associated 24-hour Period; and you authorize Cosmic and its agents to release information relating to your account to any government agency or court as necessary to settle such claims.
Stickers and Vehicle Modification
You may not place stickers, signs, symbols, or other devices, modifications, advertisements, or publicity materials on the interior or exterior of a Vehicle without the explicit permission of Cosmic.
Drugs and Alcohol
Renters may not operate the Vehicle while under the influence of alcohol, or any prescription or non-prescription drug for which driving during use is not recommended on the label or by reasonable opinion of a pharmacist or doctor.
You may not operate devices that require one or both hands while driving, including but not limited to cell phones, mobile computers, or devices that allow texting. We discourage you from engaging in any activity that takes your attention off the road while riding.
You may not drive while wearing any device that limits the your ability to hear, see, and otherwise judge driving conditions. You must follow all applicable laws governing headphone use in a Vehicle, which may differ state by state.
Safety and Helmet
You agree to following all local safety laws such as helmet and speed limit laws including but not limited to use of bike paths or bike lanes.
Maintenance and Repairs
You are not responsible for routine maintenance and repairs of a Vehicle. You may be held liable for the repair cost for of all other repairs of damage to the vehicle during the Rental and must follow the reporting, claims processing, and repair procedure set forth below for all such damage.
If you incur any traffic incident or driving violation that affects your eligibility as an Authorized Rider on the Service as described in Eligibility Requirements, you agree and understand that you immediately become ineligible and are no longer considered an Authorized Rider. You agree and understand that immediately you must indemnify both Cosmic and the respective Owner for any and losses that might occur as a result of your continued operation of a Vehicle.
For every Rental, you understand and agree to be charged a fees as outlined in our Fee and Commission Schedule.
You agree and understand that a one-time deposit may be held on your first Rental and will be released back to your payment card no later than ten (10) business days after the end of your first Rental.
You understand and agree that all Vehicles on the Service are equipped with Cosmic technology for remote access and that you must arrive at the Vehicle during the Rental period and use a compatible smartphone with the Cosmic app software to unlock the Vehicle.
You agree and understand that canceling a Rental may result in your primary credit card on the Service being charged as outlined in our Fee and Commission Schedule.
You agree and understand that returning a vehicle late, after the originally-scheduled end of your Rental, may result in a being charged fees as outlined in our Fee and Commission Schedule. You further acknowledge that if you do not return a vehicle by the originally-scheduled end of your Rental, you will be charged for all towing, impound, storage, citation, and recovery costs and fees associated with your failure to return the vehicle as scheduled.
You agree that any violations of this Renter Policy or our Terms of Service from actions taken by you may result in costs charged to your account, at Cosmic’s sole discretion, to recover all resulting and administrative costs.
Insurance Claims and Reporting Procedures
Solely during your Rental, the Vehicle is covered by Cosmic’s insurance policy. You agree that you have reviewed the terms of coverage are outlined in our Insurance Summary.
Filing a Claim
If a Vehicle is damaged during your Rental, it is your responsibility to gather relevant information and submit an insurance claim to us within 48 hours of the incident. You understand and agree to file a claim online no later than 48 hours after the end of the incident for Cosmic insurance coverage to apply, unless you are rendered incapable of doing so. You understand and agree to detail the full nature of the claim and allow time for damage or loss assessment, dispute arbitration, or remediation at Cosmic’s sole discretion. You understand and agree that failing to file a claim within 48 hours of the event occurring may forfeit Cosmic insurance cover during your Rental and you will be solely responsible for all repairs and any loss or liability arising from the incident.
You understand and agree that as part of filing a claim for a loss, your primary payment Card on the Service will be charged a Damage Fee outlined in our Fee and Commission Schedule and that the Damage Fee is charged regardless of whether you are at fault for the loss. At the conclusion of the claim, a part of or the full Damage Fee may be returned to you should the loss amount not exceed the full Damage Fee or if another party is deemed responsible for the loss.
Negligence, Misuse, or Breach
You understand that any negligence, misuse, or breach of this Renter Policy or our Terms of Service may void your Cosmic insurance coverage and that you will be solely liable for any damage, liability, or loss arising from your actions.
You understand and agree that, in assessing any damage or loss, we will utilize the services of a professional vendor approved by Cosmic at our sole discretion or an approved vendor selected by insurance provider representing the liable party.
You understand and agree that personal items left in the vehicle are not covered by Cosmic’s insurance policy before, during, or after a Rental, as outlined in our Insurance Summary. It is your responsibility to remove personal belongings from the Vehicle when you are not present with it.
In addition to the general indemnification obligations stated in our Terms of Service, you agree to defend, indemnify, and hold harmless Cosmic and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from your violation of any of the provisions contained within this Renter Policy.